1. I have received my government approval. Where do I go from here?
Please contact us to let us know your:
Once we have cross checked your details, your details will be forwarded to our installer and they will contact you with your installation date.
2. Why is my installation so late?
Please bear with us in regards to late installation as we have around 1000 systems to install.
In mid September, the government released 60,000 approvals at one go. From this, we now have around 1000 systems to install. Usually we would receive 20 – 25 approvals in a month, which would give us time to organize installations.
The installations schedule is sorted out by date of received approval.
We are trying our best to finish as many installations as we can by end of December. As there are fewer working days in December, your installation may be delayed. If your installation is delayed, we will be compensating you in $50 in cash every month from January.
We do not want to compromise quality for quick installations.
3. How long will the installation of my system take?
The installation of a standard system (6 panels with 1kW inverter) takes around 4 - 5 hours to complete. Your installation will take longer if:
- You are installing more than 6 panels
- Extra work needs to be done to your roof to fit in panels
- Your house is considered as a heritage house, which is determined by the age of your house.
4. Do I need to be home when installation takes place?
Yes, this is so that you can check the end outcome of the installation and also this enables us to answer any queries you have right away.
5. Can I reschedule my installation?
Yes, please contact us so we can come up with an arrangement to suit your needs.
6. My system is already installed. What do I do next?
Scenario 1
If you do not have Western Power approval, the system cannot be switched on. Do not worry, we would have sent in your Western Power application on your behalf. This is what will happen:
1) Western Power will review your application
2) Western Power approves your application after review.
3) Western Power will inform us and Synergy of your approval.
4) Synergy will send you a form on which power meter you will like to choose.
5) You will need to fill in the Synergy form and send it back.
6) Synergy employees will go to your house to change the meter box.
7) Your system now can be switched on!
Please contact us or our installers to have your system switched on. You can choose to have our installer to come over to switch on your system or they can guide you over the phone on how to switch on your system.
Scenario 2
If you have Western Power approval, but your meter box has not been changed, do not worry. You do not need to do anything as Synergy will be sending you a form on which power meter you will like. Please refer to steps 5 – 7 above.
Scenario 3
If you already have your meter box changed your system can be switched on. Please contact us or our installers to have your system switched on. You can choose to have our installer to come over to switch on your system or they can guide you over the phone on how to switch on your system.
7. Are there any extra costs?
Yes, please refer to the details below:
- Double story house: $400 – this is the cost for us to hire scaffolds.
- Upgrade to 1.5kw inverter: $550
- Extra panels: $1,100 each. Add an extra 3 panels with a 1.5kW inverter to your standard system for only $2,499! Call us for more details.
8. I do not wish to go ahead for installation.
Please contact us so we can work out a solution for you, our valued customer.
9. I want to change to a different installer.
If you have not signed a contract with us, please contact us so we can work out a solution for your needs.
If you have signed a contract with us, your contract is binding and it supersedes all previous agreements. Only we can install your system as it is stated in your application to the government.
If you still wish to change installer, you will need to write us a formal letter and apply for an installer change approval from the government.
Penalties might occur to compensate for the losses to the company.
Your question not in the list? Please post your question in the comments section and we will update our FAQ.
Thank you!